In so far as the customer is a consumer in accordance with § 13 BGB (German Civil Code) the following right of cancellation is available. In contrast a contractor is every natural or judicial person or legal partnership who, on conclusion of the contract, operates in a professional manner in a commercial or freelance capacity, see § 14 BGB.



You are able to cancel your order without providing reasons in writing (e.g. letter, fax, email) within a 14 day period of notice. The period of notice begins after receipt of the notice in written form, although not before receipt of the goods by the recipient (only after receipt of the first part delivery for repeat deliveries of the same goods) and also not before completion of our obligation of disclosure in accordance with article 246 § 2 in association with § 1 para. 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as obligations in accordance with § 312e para. 1 sentence 1 BGB in association with article 246 § 3 EGBGB. Returning the order of cancellation in good time preserves the right to the notice period.

The written cancellation is to be returned to FREUDWERK, Matthias Scherzinger, Sägeweg 5, 79286 Glottertal, Germany. Alternatively you can also reach us by email at info@freudwerk.com.


Should the cancellation be valid then the performance received by both sides is to be returned and if necessary any benefit of use (e.g. interest) is to be surrendered. Should you not be in a position to return the service received wholly or partially or only in a worse state then compensation for the value is, if required, to be provided. This does not apply to the surrender of goods if the deterioration of the item is based solely on an examination that would normally be possible in a retail outlet. Moreover the obligation of compensation for deterioration caused by customary usage of the item can be avoided by not making use of the item as if it were your own property and avoid doing anything that might affect its value. Items suitable for sending by packet post are returned at our risk. You bear the costs of returning the item. Obligations for the refund of payments need to be fulfilled within 30 days after returning your declaration of cancellation. The notice period begins for you with the return of the declaration of cancellation or the return of the item and for us with the receipt of the item.

End of the cancellation policy.